Refund Policy for My Media Services LLC
Effective Date: 25/09/2025
Website: https://mymediaservicesllc.com
At My Media Services LLC, we strive to deliver high-quality graphic design and creative services tailored to your unique needs. Since our services involve customized work, we maintain the following refund policy:
1. General Policy
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All payments made for graphic design, branding, logo creation, website graphics, and other creative services are considered final once the project has started.
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Refunds are not available for completed design services, digital files, or delivered projects.
2. Eligibility for Refunds
Refunds may only be issued under the following circumstances:
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Duplicate Payment: If you were charged more than once for the same service, we will refund the duplicate transaction.
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Service Not Initiated: If you cancel your order before we begin work, you may be eligible for a full refund (excluding any transaction fees).
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Non-Delivery: If, due to unforeseen circumstances, we are unable to deliver your project within the agreed timeline and no solution is provided, you may request a refund.
3. Non-Refundable Cases
Refunds will not be provided for:
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Work already completed and delivered.
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Client’s change of mind after project initiation.
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Delays caused by the client (e.g., late submission of content, files, or feedback).
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Subjective dissatisfaction after design approval (we do provide revisions as per the agreed project scope).
4. Revisions Instead of Refunds
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If you are not satisfied with the initial drafts, we offer reasonable revisions based on the package or agreement.
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Revisions are provided to ensure client satisfaction before project finalization.
5. Refund Process
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To request a refund, you must contact us in writing at [Insert Contact Email] within 7 business days of the issue.
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Approved refunds will be processed within 10–15 business days, and funds will be returned to the original payment method.
6. Contact Us
For refund-related queries, please contact:
My Media Services LLC
Address: 734 THE CIR DR, LEWISTON NY 14092
Email:info@mymediaservicesllc.com
Phone: (929) 447-3396